FREE SHIPPING ON ORDERS OVER  $50 (US ONLY)                      30 DAY MONEY BACK GUARANTEE                      1 YEAR WARRANTY

FREE SHIPPING ON ORDERS OVER  $50 (US ONLY)                      30 DAY MONEY BACK GUARANTEE                      1 YEAR WARRANTY

FAQ

Will my cat destroy Mousr?

Mousr is constructed of ultra-tough polycarbonate and has been extensively tested in extreme conditions. While we don’t recommend you try it, we have dropped Mousr from 15 feet onto concrete and observed no impact on his functionality, so your cats can feel free to bite, scratch, and drop to their heart’s content. The most sensitive part of Mousr’s body is the forward-facing sensor on his nose, which is used to detect and avoid obstacles. If the sensor’s window gets scuffed, it could limit his ability to run autonomously. As extra precautions, we have coated the window with an anti-scratch solution and recessed it into the face plate to prevent damage from head-on collisions. We will also make spare wheels available on our website in case they get worn down over time.

Of course, most cats won’t play with Mousr’s body at all – for them it’s all about the tail. Knowing this, we’ve made the tails easily interchangeable. In case your cat gets a little too friendly with her favorite tail, we’ve made replacement bundles available on our website to help make sure playtime always stays fresh.

Can I use Mousr with my dog?

While Mousr is built to withstand any abuse a cat can throw at him, we strongly recommend against using him with dogs. Due to their incredible bite strength, dogs are capable of destroying just about anything if they set their minds to it.

Do I drive Mousr by remote control, or does it run by itself?

Both! Mousr can drive on just about any household surface, and our unique Driver Assist mode uses Mousr's sensors and AI to help navigate in tough driving conditions, so you don’t have to be an expert at remote control driving.

Mousr can also run all by himself with his first-of-its-kind auto mode. With state of the art sensing and intelligence, Mousr actually knows when he’s caught, when he’s stuck, and when playtime is over. Auto mode can be configured using the mobile app, and we’re always adding new games and behaviors with free software updates.

Do I need a smartphone to use Mousr?

You will need a compatible device running iOS 8+ or Android 4.4+ with hardware that supports Bluetooth Low Energy for initial device setup, configuring the auto mode, and remote controlling Mousr.

Once setup, however, auto mode can be started without connecting to a smart device by simply double-clicking the pushbutton under Mousr’s chin.

Does Mousr drive on carpet?

Yes! Mousr's oversized wheels ensure that he can traverse almost any indoor surface, including fairly high pile carpet. His wheels also enable him to drive upside down, so he can crash and tumble without any pause in the action.

Is Mousr rechargeable?

Yes! Mousr charges inside his custom charging dock. Simply plug the charging dock into the USB port on your computer or any UL-certified USB wall charger with the supplied Micro USB cable.

How long does Mousr last on a charge?

That depends on how Mousr is used. Auto modes can use motors and sensors conservatively in order to get the most out of a single charge. Depending on how frequently your cat plays, we have found that we can usually get a day's worth of play sessions on a single charge. If you are controlling Mousr with your smartphone and driving full speed nonstop, the battery will last around 30 minutes.

Can I replace Mousr's battery?

Mousr’s battery is not user replaceable.

Does Mousr come with a warranty?

Yes! Mousr comes with a one year warranty. You can read our full returns and warranty policy here.

What if I lose Mousr?

We all know some cats have a tendency to hide their toys, but Mousr comes prepared. In addition to a body that is too large for common hiding spots like under the fridge, Mousr is equipped with an upward facing proximity sensor to help prevent him from ending up under larger furniture, like couches and beds.

That said, if you are having trouble finding Mousr, simply connect to him from the mobile app (as long as you are in the same room, Mousr should be discoverable inside the app). Once connected, there is a sound button on the home and auto pages to help locate him. We designed auto mode to shut down before the battery is completely drained to ensure you will be able to connect and play a sound to help find him.

I just received my Mousr and I can't connect with the app.

To connect to Mousr out of the box, first download and open the mobile app. Next, click the pushbutton under Mousr’s chin. His LED will blink blue to indicate he is in factory pairing mode. Look for the Mousr card in the search screen of the mobile app, and tap it to connect. Once connected, Mousr will automatically update to the latest software.

Note: clicking Mousr’s pushbutton to activate factory pairing mode is only necessary the very first time you connect. After successfully updating his software, you will be able to discover and connect to Mousr in the app at any time, unless his battery is depleted.

If you are still having trouble connecting to Mousr, please review our troubleshooting guide.