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FREE SHIPPING ON ORDERS OVER  $50 (US ONLY)                      30 DAY MONEY BACK GUARANTEE                      1 YEAR WARRANTY


Last updated: January 19, 2018


This privacy policy describes:

  1. the types of information that Petronics, Inc. (“Petronics”) collects about its customers and other individuals (collectively, “you” or “your”), including, without limitation, (a) visitors to, and users of, Petronics websites (each, a “Website”), Petronics mobile applications (each, an “Application”), and Mousr robots (each, a “Product”), and (2) individuals who correspond with Petronics or otherwise interact with Petronics offline (“Offline Services”);
  2. how Petronics may use and share information about or associated with you or your pets (“Personal Information”); and
  3. how you can control or limit certain uses of Personal Information.

By using or accessing the content, product information, specifications, pricing, FAQs, community forums, payment processing services, and other features and services made available through the Websites, Applications, Products, and Offline Services (collectively, the “Services”), you agree to Petronics’s collection, storage, use and disclosure of Personal Information, as described in this privacy policy. If you do not consent to such uses, please do not access or use any of the Services.


Petronics collects information from you when you choose to share it with Petronics, such as by using of the Services, registering an account on a Website or in an Application, or otherwise communicating with or contacting Petronics.

The Personal Information that Petronics collects may include your name, mailing address, email address, telephone or mobile number, date of birth or age, gender, photograph, information about your pet, or information used to generate a user name and password. You may also provide Petronics with Personal Information in connection with the following specific transactions:

  1. Make a Purchase.If you make a purchase, Petronics collects applicable financial information to facilitate the transaction.
  2. Information about a Third Party.If you send someone else a communication from a Website or Application, Petronics collects the recipient’s contact information to facilitate the communication.
  3. Information through Social Media.If you link to one or more social networking platforms (such as Facebook or Twitter) through the Services, or log into the Services through a social networking platform, Petronics may automatically receive certain information about you based on your registration and privacy settings on those third party social networking platforms.
  4. Information Provided to Community Forum. If you submit photos of individuals and pets interacting with Products to Petronics’s community forum, Petronics will receive any information visible in the photos as well as any metadata transmitted by the application you use to upload the photos.


Petronics may use a variety of techniques and technology to collect Personal Information about visitors to, and users of, Websites and Applications, and interactions with Petronics emails and website and mobile advertisements. For example:

  1. Information through Websites. When you use a Website, Petronics uses cookies, web beacons, pixel tags, log files, HTML5, or other technologies to automatically collect certain types of information from you, including but not limited to your browser type, operating system, Internet Protocol (“IP”) or Media Access Control (“MAC”) address, other unique device identifier of any of your computers that are used to access a Website, geolocation, software version, the domain name from which you accessed the Website, the date and time you visit, the areas or pages that you visit, the amount of time you spend viewing or using the Website (or content on the Website – e.g., videos), the number of times you return to the Website, other click-stream or Website usage data, and other websites or mobile applications that you may visit.
  2. Information through Applications. When you download or use Applications, Petronics may receive information about (a) your mobile device, including but not limited to your phone model, phone operating system, carrier information, geolocation, other unique device identifier, the domain name from which you accessed the Application, the Application pages that you visit, the amount of time you spend viewing or using the Applications, the number of times you return to the Applications, or other click-stream or Application usage data; and (b) your Product, including but not limited to sensor readings and crash reports.
  3. Third Party Analytics.Petronics may use third party analytics and tracking tools to better understand who is using the Services, how people are using the Services, how to improve the effectiveness of the Services and related content, and to help Petronics or those third parties serve more targeted advertising to you across the Internet, including but not limited to third party cookies, web or hardware beacons, pixel tags, log files, Flash cookies, HTML5 cookies, or other technologies.


Petronics may acquire Personal Information from other trusted sources to update or supplement the Personal Information that you provide to Petronics or that Petronics automatically collects (such as information to validate or update your address or other demographic and lifestyle information).


Petronics may combine the Personal Information it collects actively and passively with information collected offline, across other computers or devices that you may use, and from third party sources.


Petronics, or its third party service providers, may use Personal Information for any of the following purposes:

  1. To customize the performance and functionality of Products;
  2. To respond to your inquiries, provide you with the Services, provide you with notices about your account, and to contact and communicate with you;
  3. To validate, confirm, verify, deliver, install, and track your orders (including to process payment transactions, arrange for shipping, handle returns and warranty claims, and contact you about your orders, including by email or telephone);
  4. To enhance your online shopping experience, including as a way to recognize you and welcome you to the Website or Applications;
  5. To review the usage and operations of Products and Services, develop new products or services, and conduct analysis to enhance or improve Petronics’s content, products, and services;
  6. To provide you with customized content, targeted offers, and advertising on the Website, via email, text message or push notification, across other websites, mobile applications, social media or online services;
  7. To contact you with information, deliver email communications, newsletters, promotional material, and other correspondence from Petronics or on behalf of our partners and affiliates;
  8. To communicate with you about Petronics contests, sweepstakes and other promotions;
  9. To protect the security or integrity of the Services and Petronics’s business;
  10. To use your data in an aggregated non-specific format for analytical and demographic purposes; or
  11. For other purposes disclosed at the time you provide your information or otherwise with your consent.

Additionally, (a) if you use the Services to connect with a third party service, you authorize Petronics to use information from and about you, on your behalf, to interact with these third party services based on your requests, and (b) if you provide Personal Information about another individual, such as a photograph of the individual posted to the community forum, you represent that you have obtained all necessary consents from the individual and authorize Petronics, on behalf of the individual, to use such information as described above.


Petronics may disclose Personal Information either (a) when Petronics has your permission to do so or (b) in any of the following situations (without your permission):

  1. Affiliates:Petronics may share your information with any Petronics affiliates or subsidiaries for business, operational, promotional, marketing, or other purposes.
  2. Service Providers:Petronics may share your information with third-party contractors and service providers that provide business, professional or technical support functions for Petronics, help Petronics operate its business, or other activities in support of the Services and/or Petronics businesses.
  3. Co-Branded Relationships:Certain of the Services may be provided to you in association with third parties, such as advertisers that provide products and services or rewards programs. Petronics may share information with these third parties if you participate in a co-branded, co-sponsored, or jointly presented promotion, contest, survey, voting feature, or service.
  4. Sweepstakes, Contests, and Promotions:If you choose to enter into a Petronics sweepstakes, contests, or other promotions (collectively, “Promotions”) through the Services, Petronics may disclose your information to third parties or the public in connection with the administration of such Promotions, as required by law, as otherwise permitted by the Promotions’ official rules.
  5. Select Third Parties: Petronics may share your information with select companies that it believes may have offers of interest to you.
  6. Aggregate, Anonymous, or De-Identified Information:Petronics may share aggregate, anonymous, or de-identified information with third parties without restriction, including for their marketing or analytics uses.
  7. Sale or Transfer of Business or Assets:Petronics may sell or purchase assets during the normal course of its business. If another entity acquires Petronics and/or of any of its affiliates, information Petronics has collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against Petronics; such information may be considered an asset of Petronics and may be sold or transferred to third parties. Please note that the entity receiving such information in connection with one of these transactions may not comply with all of the terms of this privacy policy.
  8. Legal Matters; Compliance with Law:Petronics may disclose information collected from or about you to the government or to other third parties to comply with the law, applicable regulations, governmental and quasi-governmental requests and investigations, court orders, subpoenas or other legal process, such as in connection with suspected illegal activity associated with any of the Websites or Applications and to protect against harm to the Services, to Petronics, or others. Petronics reserve the right to release information collected through any of the Websites or Applications to law enforcement or other government officials, as Petronics, in its sole discretion, deem necessary or appropriate.
  9. Other:Petronics also may share your information as disclosed to you at the time of collection.


Certain parts of Websites or Applications require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Website or Applications or take full advantage of all of the Services. Please refer to your web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.

Petronics’s system may not respond to Do Not Track requests or headers from some or all browsers. Petronics may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:

  1. To learn more about the use of cookies or other technologies to deliver more relevant advertising and to know your choices with respect to collection and use of the data by these third party tools, you may visit the Digital Advertising Alliance’s (DAA) opt-out page at To opt-out of the use of your mobile device ID for targeted advertising, please see
  2. On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.


Petronics provides its customers with the opportunity to opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service. To opt-out of marketing communications, you may use one of these convenient methods:

  1. Electronic Promotional Offers.If you do not want to receive emails from Petronics regarding special promotions or offers, you may (a) click the unsubscribe link in the footer of any email; or (b) contact Petronics at the contact listed in the “Contact Us” section below.
  2. Direct Mail Promotional Offers.If you do not want Petronics to send you any promotional offers through direct mail, you may contact Petronics at the contact listed in the “Contact Us” section below. To opt-out by email or mail, please include “Do Not Mail” in the subject line so your inquiry can be properly directed.
  3. Mobile Promotional Offers.When you provide Petronics with your mobile number for marketing purposes, Petronics may send you certain marketing alerts via text message. Standard data and message rates will apply. If you no longer wish to receive mobile alerts from Petronics, you can (a) follow the instructions provided in those messages; or (b) contact Petronics at the contact listed in the “Contact Us” section below.
  4. Push Notifications. When you use the Applications, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device to control whether you want to receive these alerts.

Your instructions to limit the use of your information for these purposes will be processed as soon as reasonably practicable. Additionally, Petronics are not responsible for informing third parties (including without limitation Petronics’s third party service providers or partners) with whom Petronics has already shared your Personal Information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.


From time to time, we may share information collected about you with our affiliates and/or other third parties for their direct marketing purposes. Under California law, a California resident with whom Petronics has an established relationship has the right to request information about Petronics’s disclosure of personal information to affiliated companies or third parties for their direct marketing purposes, within the immediately preceding calendar year, subject to certain exceptions. To make such request, please contact us at [email protected]. You must put the statement “Your California Privacy Rights” in the subject field. Petronics is not responsible for notices that are not labeled or sent properly, or do not have complete information.

Non-affiliated third parties are independent from Petronics and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.


You may correct or update certain information that Petronics collect from you by contacting us at the email or mailing address noted in the “Contact Us” section below, or (if available on a particular Website or Applications) by editing your information and preferences on the “My Account” page. Petronics will use commercially reasonable efforts to update our files to reflect your request as promptly as possible.

Petronics may retain original and updated information for reasons such as technical constraints, dispute resolution, compliance with laws, fraud prevention, troubleshooting and enforcement of our terms of use and other agreements, or any other reason consistent with this privacy policy. In addition, please note that Petronics cannot update any information about you collected through any of the Services that has already been disclosed to a third party (as permitted under this privacy policy).


Petronics takes certain physical, administrative, and technical steps to safeguard the Personal Information it collects from and about its customers, Website and Application users, and other individuals, but cannot guarantee the effectiveness of its security measures.


If you use any of the Services from outside of the United States, information that Petronics collects from or about you through the Services will be transferred to servers inside the United States and maintained indefinitely. By using the Services, you consent to the transfer of data about you into the United States, as well as the processing of such data in the United States.


Petronics does not sell products for purchase by children, or direct the Website or Applications to, or knowingly collect any personal information from, children under the age of 13. If Petronics learns that a child under the age of 13 has provided personal information to the Website or Applications, it will use reasonable efforts to remove such information from its files.


The Website or Applications may have links to third-party websites or applications, which may have privacy policies that differ from this one. Petronics are not responsible for the practices of such websites.

The Website or Applications may also offer you the ability to interact with social plugins from social media websites, which may allow Petronics and/or the social media website to receive data from or about you. In some cases, Petronics may know that you clicked on a social plugin, such as a Facebook Like or Twitter Follow button, or receive other information from the social media websites. Similarly, if you have previously provided personal information to a third-party operating a plug-in, then such third-party may recognize you on the Websites or Applications. Your use of social network plugins is subject to each social media website’s privacy policy, which may be different from this privacy policy, so please read these policies carefully to understand their policies and your options. As with linked websites, Petronics has no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such websites.


Any information you may disclose through the Services, in blogs, on discussion or message boards, in chat rooms, interactive forums, rating or reviews, or on other public areas on the Website or Applications, or other third-party websites that this Website or Applications may link to, becomes public information. Please exercise caution when disclosing personal or other information in these public areas.


Petronics reserves the right to make changes to this privacy policy at any time. When we do, we will post the change(s) on the Website or Applications. Please visit this page periodically so that you will be apprised of any such changes. Your continued use of the Services after any modification to this privacy policy will constitute your acceptance of such modification.


If you have any questions or comments regarding this privacy policy or any the practices described herein, you can contact Petronics by email at [email protected].