Version: January 28, 2019 to Present
Petronics will process returns for orders placed between May 23, 2018 and January 28, 2019 under the returns policy in effect during such period or this policy, at your discretion.
The original purchaser (“you” or “your”) may return any Mousr robot or accessory tail (each, a “Product”) sold by Petronics, Inc. (“Petronics”) for a full refund up to 30 days from the date of purchase, as long as the Product is returned in “like new” condition, in the original packaging (whenever possible), and with all accessories (e.g., batteries).
To return a Product, please follow these steps:
You will retain title to the returned Product until Petronics receives and accepts it at Petronics’s return center. Petronics is not responsible for loss or damage in transit.
All return shipping charges must be prepaid. Petronics will not accept C.O.D. deliveries.
You should return the Product using a nationally-recognized courier service such as UPS, FedEx, or DHL.
Petronics will evaluate the condition of each returned Product. If Petronics confirmations that you obtained a return tracking number and returned the Product in “like new” condition with all parts, accessories, and boxes included in the original packaging, Petronics will issue a refund of the original purchase price and applicable taxes (but not shipping or gift-wrap costs), less any applicable fees or charges described below. Petronics will issue any applicable refund in the same form you made the original payment within 30 days of Petronics’s confirmation of the return tracking number, condition of the returned Product, and included parts, accessories, and boxes.
You must obtain a tracking number to initiate a return. Petronics may deduct a restocking fee of $15 from any refund. If Petronics reasonably determines you returned a “like-new” Product without all of the parts, accessories, and boxes included in the original package, Petronics may deduct any of the following charges to replace missing parts, accessories, or boxes:
If Petronics reasonably determines you returned a damaged Product, Petronics may deduct from the refund any of the following charges to replace damaged parts, accessories, or boxes:
OVERVIEW OF LIMITED WARRANTY
Subject to the exclusions set forth in the Section titled “What Is Not Covered?” below (the “Exclusions”), Petronics warrants that each Mousr robot (but not another Product) is free from defects in material and workmanship for one year from the date that you receive it (the “Warranty Period”). If you return a Mousr robot during the Warranty Period and Petronics confirms that the Mousr robot fails to meet the warranty for reasons other than one of the Exclusions, Petronics will, within a commercially reasonable time, provide one of the remedies listed in the Section titled “Warranty Remedies” below and refund any reasonable, actual, documented shipping charges that you incur returning the Mousr robot to Petronics.
This limited warranty is only available to, and enforceable by, original purchasers of Mousr robot located in the United States. However, you may contact Petronics to discuss your options if you received the Mousr robot as a gift or are located in a country other than the United States.
MAKING A CLAIM UNDER THE LIMITED WARRANTY
To submit a warranty claim for a Mousr robot, please follow these steps:
You will retain title to the Mousr robot until Petronics receives and accepts it at Petronics’s return center. Petronics is not responsible for loss or damage in transit.
All shipping charges must be prepaid. Petronics will not accept C.O.D. deliveries.
You should ship the Mousr robot using a nationally-recognized courier service such as UPS, FedEx, or DHL.
You must notify Petronics of any damage to or defect in a Mousr unit before the expiration of the Warranty Period. You must return the defective Mousr robot to Petronics within 30 days from the date Petronics confirms to you that the Warranty Period for the Mousr robot has not expired.
In order to receive reimbursement of your shipping charges, you must be able to present Petronics with a copy of the postage charged to you by the nationally-recognized courier service you use to return the defective Mousr robot.
If Petronics receives a warranty claim within the Warranty Period and your Mousr robot within 30 days from the date Petronics confirms to you that the Warranty Period has not expired, Petronics will, within a commercially reasonable time, inspect the Mousr robot to verify, to Petronics’s reasonable satisfaction, that the damage or defect was not caused by one of the Exclusions. Then, Petronics will, at Petronics’s cost and option:
To the extent permitted by applicable laws, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, resale, repair or replacement of the Mousr robot. However, parts repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for 30 days from the date you receive the replacement Mousr robot, whichever is longer.
Petronics will return the repaired or replacement Mousr robot to you as soon as commercially practicable.
All defective parts or Mousr robots that Petronics replaces become Petronics’s property upon Petronics’s receipt. If Petronics reasonably determines that a defective Product is not covered by this limited warranty, Petronics may offer to repair or replace the defective Product for a fee, return it to you at your cost, or retain and destroy it.
WHAT IS NOT COVERED?
Unless agreed in writing, this limited warranty will not apply if Petronics reasonably determines that the defect or damage was caused by or relates to any of the following Exclusions:
LIMITATION OF PETRONIC’S LIABILITY
TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST PETRONICS INC., ANY OF PETRONICS’S AFFILIATES, ANY OF PETRONICS’S AUTHORIZED RESELLERS, AND ANY OWNER OR OPERATOR OF ANY OF PETRONICS’S SALES CHANNELS (COLLECTIVELY, THE “COVERED PARTIES”) AND THE COVERED PARTIES’ SOLE AND EXCLUSIVE LIABILITY WITH RESPECT TO DAMAGE OR DEFECTS IN YOUR PRODUCT OR ANY RELATED LOSS OR DAMAGE CAUSED BY SUCH DAMAGE OR DEFECTS.
TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY REPLACES ALL OTHER WARRANTIES OF PETRONICS INC. AND ITS AFFILIATES, WHETHER ORAL, WRITTEN, (NON-MANDATORY) STATUTORY, CONTRACTUAL, IN TORT OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES AS TO SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. HOWEVER, SOME JURISDICTIONS DO NOT ALLOW A DISCLAIMER OF WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY BY JURISDICTION.
TO THE EXTENT PERMITTED BY LAW, THE COVERED PARTIES DO NOT ASSUME ANY LIABILITY FOR ANY (A) LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA, (B) LOSS OF PROPERTY OR COMPANIONSHIP, (C) LOSS OF PROFITS, (D) LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, (E) LOSS OF BUSINESS, CONTRACTS, REVENUES, OR ANTICIPATED SAVINGS, (F) INCREASED COSTS, OR EXPENSES, OR (G) ANY INDIRECT LOSS OR DAMAGE, CONSEQUENTIAL LOSS OR DAMAGE OR SPECIAL LOSS OR DAMAGE. HOWEVER, SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, THE COVERED PARTIES’ LIABILITY WILL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT. THE ABOVE LIMITATIONS WILL NOT APPLY TO THE EXTENT CAUSED BY THE GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT OF THE COVERED PARTIES OR TO THE EXTENT CAUSED BY DEATH OR PERSONAL INJURY RESULTING FROM THE COVERED PARTIES’ PROVEN NEGLIGENCE.
NO OTHER WARRANTIES
None of Petronics’s resellers, sales channel operators, agents, or employees is authorized to make any modification, extension, or addition to this limited warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
LiPo BATTERY WARNING
USE, MAINTENANCE, AND STORAGE
At the end of the Mousr robot’s life, do not dispose of the Mousr robot’s LiPo battery with other household waste. Dispose or recycle the battery separately in accordance with local laws and regulations. Contact User’s local municipality for disposal or recycling information.
Damaged or unusable batteries must be properly disposed of. When disposing of the battery, follow appropriate local guidelines and regulations. For further information, contact User’s local solid waste authority.